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The RV Pro -- Frequently Asked Questions
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How long have you been in business? |
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The owners of The RV Pro have been in the online retail business since 1999 |
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| Question: |
How do I know that you are a legitimate company before I use my credit card? |
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The RV Pro is a member of GeoTrust, only qualified legitimate companies can become GeoTrust members. |
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| Question: |
What if I do not want to enter my credit card information over the internet? |
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Please see note below* if you still are not comfortable call the customer order line below. |
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| Question: |
I have a tracking, billing or return question, can I call for that? |
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The fastest way to check on your order is by e-mail. Please Click Here and send us a request, we will contact you within one business day. |
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| Question: |
Where is The RV Pro located? |
| Answer: |
The company is headquartered in Washington State. Customer orders are shipped from warehouses nationwide. |
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| Question: |
Who owns The RV Pro? |
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The RV Pro is a privately held company. |
Contact Us
Our Help pages or Your Account often contain the answers to your questions. Therefore, to best serve you in answering your question quickly, we have compiled frequently asked questions by topic. (If the self-service options don't answer your question, you'll have an opportunity to e-mail us.)
Not Receiving Replies?
If you have contacted us recently but have not yet received a reply, your Internet Service Provider (ISP) or e-mail client may be blocking e-mail from TheRVPro.com. If you suspect this is happening, please consult the help section of your e-mail program to see how to relax the settings that filter or block mail, or how to add TheRVPro.com to your "safe domains" list. Once you've established that you should be able to receive mail from us, please contact us again with your question.
*Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 worth of fraudulent charges. If your bank does hold you liable for any of this $50, The RV Pro will cover the entire liability for you, up to the full $50. The RV Pro will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at The RV Pro while using the secure server. |
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